Return & Refund – chaand.in

At Chaand, we aim to provide you with the best quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

Products can be returned within 7 days of delivery.
Items must be unused, unwashed, and in original condition with all tags intact.
Returns will not be accepted for used, damaged, or altered items.

2. Non-Returnable Items

Items purchased during sale or clearance may not be eligible for return.
Certain categories (like innerwear or customized items) are non-returnable for hygiene reasons.

3. Return Process

To initiate a return, contact us at [your email/contact] with your order details.
Our team will guide you through the return steps.
Reverse pickup may be arranged where available, or you may need to ship the product back.

4. Refund Policy

Once we receive and inspect the returned item, your refund will be processed.
Refunds will be issued to the original payment method within 5–7 business days.
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

5. Exchange Policy

Exchanges are subject to product availability.
If your requested size or item is unavailable, a refund or store credit will be provided.

6. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with images for quick resolution.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error.